NJMMA 2026 Heading to the NJMMA Fall Conference this Thursday & Friday, Sept 17–18 at the Oyster Point Hotel, Red Bank • Introduced by the NJ Dept. of Community Affairs • Register Interest → At NJMMA 2026 Sept 17–18 • Interest Form →

A free, open-source 311 platform
built for municipalities.

That means more budget for
— not software.

For towns that cannot justify a commercial 311 contract, or would rather spend the money elsewhere. Give residents an easy way to report issues and staff powerful tools to manage them.

501(c)(3) Nonprofit
~$2–11/mo direct API cost
Open311 v2 compliant
109 languages
311.yourtown.gov
How can we help?
Search services...
RD
Pothole / Road
SW
Sidewalk Issue
LT
Street Light
TR
Trash / Litter
GR
Graffiti
SG
Sign Problem
$0
Annual software license
109
Languages supported
60+
Research data fields
~490MB
Total memory footprint
Why Pinpoint

Built for municipalities,
not for vendor profit

Many towns still rely on email inboxes and phone calls. Commercial platforms charge $5,000–20,000/year. Pinpoint 311 gives you more than both — for free.

Save time
Automatically routes requests — blocks state roads, hands off county roads, no manual sorting ever.
Save money
Free software, forever. Small towns pay as little as $2/month in direct API costs. No license fees.
Improve resident experience
60-second submissions, no account needed, live status tracking in any of 109 languages.
Own your data
Fully self-hosted on your infrastructure. MIT license — fork, modify, and run it independently, forever.
Swipe to compare →
Feature
Pinpoint 311 Free
Email & Phone
Commercial 311 Platforms
Pricing
✓ Free & open source
✓ Free (staff time)
✗ $5–20K/year
Request tracking
✓ Full dashboard + AI
✗ Spreadsheets / none
✓ Full dashboard
Resident updates
✓ Email + SMS, auto
✗ Manual callbacks
✓ Email notifications
Data ownership
✓ Self-hosted, you own it
~ Scattered files
✗ Vendor-hosted
AI triage
✓ Pluggable LLM (Gemini, OpenAI, Claude)
✗ None
✗ Basic rules only
Photo analysis
✓ Vision AI built-in
✗ None
✗ None
Languages
✓ 109 languages
✗ Staff-dependent
~ ~10 languages
After-hours access
✓ 24/7 online
✗ Office hours only
✓ 24/7 online
Geofencing
✓ GeoJSON boundaries
✗ None
~ Limited
Audit trail
✓ Immutable + timestamped
✗ None
~ Basic logging
Research export
✓ 60+ fields, free
✗ Not possible
~ Extra cost
Who it's for

Four portals.
One platform.

R
Residents
Report issues in 60 seconds — no account needed. Track status via a magic link in any language.
No account needed
109 languages
Magic link tracking
Multi-photo upload
S
Staff
A full command center: AI triage, priority scoring, maps, internal comments, and audit logs.
AI-powered triage
Conversational AI advisor
Department routing
Proximity & hotspot analysis
A
Admins
Configure everything without touching code — branding, routing rules, service categories, API keys.
Full white-label branding
GeoJSON map layers
Feature module toggles
One-click updates
Re
Researchers
Privacy-preserving analytics for universities studying equity, infrastructure, and civic engagement.
60+ research fields
CSV & GeoJSON export
Census integration
PII-preserved exports
Features

Everything a modern municipality needs.
Nothing you don't.

UX
No-login submission
Residents submit in under 60 seconds with no account. Email magic links let them track status without passwords.
ML
109 language support
Automated real-time translation powers full UI localization including service categories, status labels, and all notification emails in the resident's preferred language.
PR
Photo redaction & screening
Pre-submission screening destructively blurs faces and license plates before storage, strips EXIF GPS metadata, and routes uncertain photos to a held review queue.
UL
Unlisted & private reports
Residents can submit issues privately to municipal staff without publishing them on the public map or community feed.
TL
Status timeline & tracking
Live status journey (Received → In Progress → Resolved → Closed) with magic links, email & SMS updates, and completion photo proof.
FB
Anonymous resident feedback
Optional 5-point sentiment feedback survey upon ticket resolution without collecting PII or tracking resident identity.
MP
Public request map
Interactive map of community requests, filterable by department, status, date range, and service type with automatic PII masking.
RT
Smart road-based routing
PostGIS corridor buffering automatically redirects state DOT and county highway reports to partner agencies with custom messaging.
LF
Live feed
Auto-refreshes every 30 seconds with "NEW" badging. Split-pane view with independent scrolling for list and detail.
AI
AI insights panel
Safety flags, proximity to schools and hospitals, sentiment analysis, weather context, and similar nearby reports — powered by your choice of AI model (Gemini, OpenAI, Anthropic).
HI
Human-in-the-loop priority
AI suggests a 1–10 urgency score. Staff must explicitly accept it — scores are never automatically saved, ensuring human accountability.
CO
Collaboration tools
Private internal comments for staff coordination. External updates visible to residents. Full immutable audit log of every action.
CA
AI analytics advisor
Conversational AI interface supporting multiple LLM backends. Ask natural language questions about your data — equity gaps, triage times, response patterns.
AH
Asset history & linked issues
When a request is tied to physical infrastructure (e.g., Hydrant #404), automatically surfaces all past maintenance history for that specific asset.
WO
Printable work orders
One-click generation of field crew dispatch sheets with embedded QR tracking codes, map overview, address, and triage notes.
MI
Manual phone & walk-in intake
Staff can log requests on a resident's behalf from phone calls or walk-ins through the exact same routing and triage pipeline.
BR
Full white-label branding
Township logo, colors, and font settings automatically injected into every page, email, and SMS notification.
SR
Service routing rules
Route each service to internal departments, third-party contractors, or road-based jurisdiction splits — all without code.
GL
Custom GeoJSON layers
Upload GeoJSON to visualize township assets on the staff map — parks, storm drains, zoning districts, hydrants.
UP
Safe controlled updates
VersionSwitcher allows admin-triggered updates with automated pre-update database snapshots, Alembic schema checks, and rollback safety.
DR
Document retention & legal hold
Clerk-configured retention policies with separate administrative legal hold safeguards to exempt contested records from automated archival.
OM
Operations & alert muting
Temporarily silence repeating notification emails during scheduled maintenance windows without obscuring live health dashboards.
LG
Legal pages & disclaimers
Customizable Privacy Policy, Terms of Service, and Accessibility Statement with non-emergency audit logging built in.
GF
Boundary & corridor checks
Point-in-polygon checks against township boundaries. State DOT and county highway reports are filtered before entering DPW queues.
AS
Asset selection
Residents click directly on infrastructure assets on the map and select the specific one their report relates to.
HS
Hotspot detection
PostGIS ST_ClusterDBSCAN automatically clusters requests to identify problem areas, like pothole clusters on specific roads.
MP
Pluggable map providers
Choose from Google Maps, Esri ArcGIS Online & Enterprise, Azure Maps, or Apple MapKit JS — no vendor lock-in.
PX
Proximity analysis
Context checks verify if issues are near critical infrastructure — schools, hospitals, fire stations — using PostGIS with Nominatim fallback.
BD
User bias detection
Spatial statistics flag suspicious activity, like a single user submitting dozens of reports within a 10-meter radius.
Intelligence

AI that works
for your staff,
not around them.

Every AI action requires human approval. No score is ever auto-applied — creating a full audit trail of who decided what and when.

1
Visual analysis
Multimodal vision models (Gemini, OpenAI, Anthropic, or local) "see" uploaded photos to categorize hazards and provide richer context for staff triage.
2
Multilingual AI
When residents submit in non-English, AI provides a literal English translation first so staff can read every submission.
3
Conversational analytics advisor
Ask plain English questions: "Are there equity gaps in our response times?" Get data-driven answers with real numbers.
4
PII auto-redaction
Names, phones, and emails are automatically stripped from public logs before any AI or researcher ever sees the data.
AI Analysis
Pluggable Multimodal Model
Visual + Spatial Context
Cracked pavement extends ~4m along the curb lane. Surface displacement suggests subsurface water damage. High pedestrian-traffic corridor.
AI Suggested Priority
7.4 / 10
✓ Accept AI Priority
Edit
Infrastructure Proximity
Severity: HIGH
Located 60m from Lincoln Elementary School crosswalk.
Evidence: PostGIS proximity · 3 schools within 200m
Historical Trend
3 similar reports in this block in the past 90 days — recurring drainage issue likely.
Evidence: REQ-20260201-A3F1, REQ-20260214-BB02, REQ-20260228-C19D
Weather Criticality
Freeze-thaw cycle ongoing — 28°F overnight. Hazard likely to worsen by morning.
Evidence: Clear sky, 31°F · Open-Meteo
Similar Reports
REQ-20260201-A3F1 · Major pothole, curb lane 55%
REQ-20260214-BB02 · Road surface cracking 36%
Research Suite

60+ fields for
university researchers.

A privacy-preserving analytics layer with PII redaction, address anonymization, and location fuzzing — designed for external researchers studying municipal equity and infrastructure.

Social Equity Pack
Census tract integration, Social Vulnerability Index, housing tenure, income quintile — for sociologists.
Environmental Pack
Real historical weather data, asset age, precipitation — for urban planners studying freeze-thaw cycles.
Sentiment & Trust Pack
NLP sentiment scores, repeat report detection, frustration indicators — for political scientists.
Bureaucratic Friction Pack
Triage time, reassignment count, business hours to resolve — for public administration researchers.
AI/ML Research Pack
AI vs manual priority diff, flagging accuracy, classification data — for data scientists studying human-AI alignment.
Pricing

Pinpoint 311 is free.
You only pay direct API costs.

The software, all features, all updates — always free. The only costs are the third-party APIs you actually use. Most small towns pay under $5/month.

$0
Pinpoint 311 software — forever free
MIT licensed · unlimited users · all features · all updates · no tiers
No credit card ever
Estimate your API costs
~25,000 residents · ~500 requests/month
$11/mo
pop.
1,00010K25K50K100K250K+
Pinpoint 311 software
All features, all users, forever
$0
Maps Provider
Google Maps, Esri ArcGIS, or Azure Maps
$0
AI Provider (Optional)
Gemini, OpenAI, Anthropic, or offline
$5
Translation (109 languages)
UI + notification translation
$2
SMS (Twilio)
Status update texts to residents
$4
Email (SMTP)
Confirmations, status updates
$0
Mapping and translation providers are within free monthly quotas at this volume.
You'd save this every year vs. commercial alternatives
vs. Small Commercial Contract
$10,600/yr
vs. Mid-Sized Municipal Contract
$17,600/yr
vs. Enterprise 311 Platform
$14,600/yr
Tech Stack

Production-grade.
Lightweight, self-hosted, and fast.

The entire stack uses ~490 MB of idle RAM across all services. Easily runs on an entry-level virtual machine (1–2 vCPUs, 2 GB RAM) or any municipal server running Docker.

React 18
Frontend + Vite + TypeScript
FastAPI
Python 3.11 async API
PostgreSQL 16
+ PostGIS for geospatial
Pluggable AI
Gemini, OpenAI, Anthropic, or local
Redis
Caching + Celery queue
Pluggable Auth
Auth0, Azure AD, Okta, OIDC + MFA
Caddy
Automatic HTTPS / TLS
Tailwind + Framer
Glassmorphism UI
Alembic
Version-controlled migrations
VersionSwitcher
Controlled updates + DB backup
Pluggable KMS
AWS KMS, GCP, Azure, or AES-256
Open311 v2
Standard GeoReport API
Memory footprint — entire production stack (~490 MB)
Production metrics across all 6 containerized services
Celery Worker
~185 MB
FastAPI Backend
~150 MB
PostgreSQL 16
~120 MB
Caddy
~32 MB
Redis
~5 MB
Frontend (Nginx)
~3 MB
Security & Compliance

Enterprise security.
Government-grade.

SS
Pluggable SSO
Zero-password authentication with MFA, passkeys, biometrics, and OIDC/SAML. Works with Auth0, Microsoft Entra ID (Azure AD), Okta, or generic OIDC.
KM
Pluggable KMS & Secrets
All resident PII encrypted with AES-256-GCM via HSM-backed AWS KMS, Google Cloud KMS, Azure Key Vault, or local keys.
AU
Immutable audit logs
Every lifecycle event — submission, assignment, comment, status change — is logged for OPRA/FOIA compliance and legal discovery.
CI
Automated CI/CD Scanning
Continuous SAST, CodeQL, and Trivy container scanning on every pull request. Automated dependency vulnerability checks and CycloneDX SBOMs.
WC
WCAG 2.1 AA
Full keyboard navigation, 4.5:1 contrast ratio, and aria-labels on all interactive elements. Pa11y accessibility audits in CI.
DR
Data sovereignty
Fully self-hosted on your infrastructure. No phone-home to Pinpoint 311 servers. MIT license means you can fork and maintain indefinitely.
Get started

Your community deserves
better infrastructure.

Deploy in minutes on your existing server. No vendor, no lock-in, no license fee — ever.